The Ultimate Guide to Staying Productive During a Conference

It’s September, which means Dreamforce is right around the corner. One of tech’s biggest conferences, this year’s event expects over 200,000 attendees! Regardless of your profession, conferen ...

What Airbnb Can Teach Us About Scaling Business Processes During Hypergrowth

In the past ten years, companies have been able to expand and scale at a pace never seen before, prompting the Harvard Business Review to coin the term “hypergrowth.” For most people, the phras ...

What Your Workday Looked Like 20 Years Ago

Browse any tech news website, and you’ll see countless articles talking about the future of work. From automation and AI to IoT and chatbots, technology is changing the way we work. It’s making us ...

Assigning and Enriching Leads in Salesforce from Slack with Leadbot

A big challenge for many sales teams is lead management—especially triaging new inbound leads. When a new prospect gets in touch or signs up for a free trial, you want to leverage that moment to con ...

Is Enterprise Content Management Really Dead?

Last year, Gartner announced it would no longer evaluate enterprise content management (ECM) vendors in a Magic Quadrant. Instead, it has shifted its focus to content services. In light of this announ ...

Everything You Wanted to Know about Automated Sentiment Analysis for Better Customer Ops

Do you often wish you knew exactly what your customers are thinking? Is your support team constantly burned out from dealing with the ups and downs of client interaction? You’re not alone. Bus ...

How Workato Powers the Dev Team behind the Most Comprehensive Vehicle History Database in North America

CARFAX is an American company that specializes in vehicle data and is a unit of IHS Markit (NASDAQ: INFO). Best known for their Vehicle History Reports, CARFAX has the most comprehensive vehicle histo ...

Will Workstream Collaboration Solve the Dark Side of SaaS?

Had you told me ten years ago when I was working on the middleware team at Oracle that integration would be the engine powering chat apps to become the enterprise work console, I don’t know if I wou ...

Automation Has Already Changed Your Job. Here’s How.

According to Pew Research, about 70% of Americans are wary of a world in which machines execute tasks instead of humans. Clearly, “automation” is a scary word for a lot of people. But automa ...

Why Good Customer Service Is So Hard and How Automation Can Make It Easier

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re offering in-person help or answering questions from afar, they’re the face ...

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