Author: Hannah Herman

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the internet before ...

Why This Green Company Replaced 100K Lines of Custom Salesforce Code with Workato

Founded in 2000, Securis is an electronics recycling and data security company. It offers services to businesses of all sizes, as well as government contractors, looking to get rid of obsolete techno ...

How Tides Canada Future-Proofed Their Organization with NetSuite and Salesforce Integration

Tides Canada is a recognized national leader in social change philanthropy. The organization has supported over 2,500 initiatives; notable work includes conservation of West Coast marine and wildlife ...

From a Garage to the Cloud: The History of Google Suite

If you’ve been in the tech world for any amount of time, you probably know Google’s story by heart. Founded by Stanford Ph.D. students Larry Page and Sergey Brin in 1998, Google’s innovative ind ...

6 Google Suite Integrations That Will Make Your Work Day Easier

If you’re like many people, you probably use Google Suite (G Suite) every day. Whether you’re sharing files, analyzing spreadsheets, or scheduling your hectic life, G Suite’s cloud-based model m ...

Moving Work Forward, Faster

Imagine you’re a manager at a growing company. It’s Monday morning, and your day is already packed. Weekly KPI reports, team meetings, expense approvals, new hire onboarding—all this, and it’s ...

Four Bot-Building Tips from the Experts Behind Workbot

According to a Business Insider study, 80% of businesses plan to use chatbots by 2020. At Workato, we’re no different; we know chatbots are crucial to the future of work. That’s why we launched Wo ...

From AIM to Slack: Tracing the History of Chat Apps

In 2016, over 2.5 billion people used at least one messaging app. That’s one-third of the world’s entire population, with users ranging from your grandmother to your younger brother. Today, it’s ...

4 Ways to Use Slack to Become A Workplace Jedi

May the Fourth be with you, everyone! All this Star Wars fun has us thinking: wouldn’t it be great to be a Jedi? While real-life lightsabers are probably not hitting the market anytime soon -- and w ...

Master Your MarTech Stack: How Edible Blooms Implemented Targeted Email Marketing with Magento

Edible Blooms, an Australian flower and gift company, wanted to integrate Marketo with their eCommerce platform Magento. They worked with consultants at Hoosh Marketing to make it happen. Edible Bloo ...

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