Customer Service

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify em ...

Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service

When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...

How Eustace Consulting Replaced Salesforce Chatter with Workbot for Slack for Personalized Notifications

Boston-based Eustace Consulting specializes in helping businesses implement Salesforce and Hubspot. As Salesforce experts, the firm’s team knows exactly how the CRM can make business better. And ...

The Ultimate Guide to Increasing Customer Service Productivity Using Slack

  Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support (CS) to engineering—is key. ...

How Intelligent Integration and AI Help HCSS Revolutionize the Construction Industry

  HCSS is a leading software company for the construction industry. The company offers solutions for estimation and bidding, time card and job analysis, dispatching and scheduling, equipme ...

5 Powerful Ways to Transform Your Workflows with Slack and JIRA

  More and more businesses are turning to chat apps like Slack to communicate internally and to issue management platforms—like JIRA—to track issues and bugs. But according to market r ...

Can Strong Support Shape An Amazing Digital Customer Journey?

  From Amazon to Etsy to almost all software moving to the cloud, the internet has forever changed the way people buy. Technology and mobility have empowered consumers and shifted market d ...

The Future of Customer Service: What Role Will Artificial Intelligence Play?

  What comes to mind when you think of artificial intelligence? Most people immediately associate the term with Terminator-like robots or self-driving vehicles—and they aren’t entirely ...

The Future of Customer Service: Can Bots Actually Work?

  Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbot ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

  When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the i ...

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