Customer Service

Chatbots: Where Are They Now?

What Chatbot Experts Predicted and What They Actually Deliver Today Early last year, a new headline gripped the tech world: chatbots, many claimed, were dead. Despite initially enthralling everyon ...

Automations We Love: How a Leading Logistics Provider Automatically Retrieves Shipment Information with Workato and RPA

Business-critical processes often rely on moving large amounts of data. Even things that customers take for granted—like a package showing up on time, for example—requires massive orchestration of ...

Ricoma’s Journey to Find an Intelligent Automation Platform

Ricoma is a leading manufacturer of commercial embroidery equipment. As a global company, Ricoma maintains a presence in 140 countries, with its headquarters in Miami and a dedicated manufacturing fac ...

Automations We Love: How the #1 Collaboration Platform Automatically Unlocks Features as Invoices Process in Workday Financials

Today, many companies offer users a free account at first while encouraging them to later switch to a paid membership. This is known as the freemium model, and many notable companies like Spotify, Mai ...

The Top Automations and Integrations Requested by Salesforce Users

Salesforce users are some of the most innovative people on the planet. They’re constantly looking for new ways to enhance and extend the power of the Salesforce platform, whether they use it for sal ...

Salesforce Integration Has Evolved and So Should You

It wouldn’t be an exaggeration to say that when it debuted in 1999, Salesforce triggered a “Big Bang” in the enterprise app universe. From its humble beginnings in Marc Benioff’s San Francisco ...

What Airbnb Can Teach Us About Scaling Business Processes During Hypergrowth

In the past ten years, companies have been able to expand and scale at a pace never seen before, prompting the Harvard Business Review to coin the term “hypergrowth.” For most people, the phras ...

Assigning and Enriching Leads in Salesforce from Slack with Leadbot

A big challenge for many sales teams is lead management—especially triaging new inbound leads. When a new prospect gets in touch or signs up for a free trial, you want to leverage that moment to con ...

Everything You Wanted to Know about Automated Sentiment Analysis for Better Customer Ops

Do you often wish you knew exactly what your customers are thinking? Is your support team constantly burned out from dealing with the ups and downs of client interaction? You’re not alone. Bus ...

Automation Has Already Changed Your Job. Here’s How.

According to Pew Research, about 70% of Americans are wary of a world in which machines execute tasks instead of humans. Clearly, “automation” is a scary word for a lot of people. But automa ...

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