Customer Service

Why Good Customer Service Is So Hard and How Automation Can Make It Easier

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re offering in-person help or answering questions from afar, they’re the face ...

Automations We Love: How Canada’s #1 Luxury Retailer Refines the Shopping Experience and Hires Intelligently with Automated Customer Feedback

For many companies, the customer experience isn’t just an afterthought; it’s a point of pride. It’s also an important way for businesses to distinguish themselves from the competition. This is e ...

How Boissoneault Electric Elevated Both Their Client and Employee Experience Using Automation

Boissoneault Electric Corporation (BEC) is a full-service electrical shop based in Massachusetts. With a growing staff of licensed electricians, BEC offers a wide range of services to both commercial ...

Automations We Love: Using AI Workflows for Intuitive Tech Support at 2000+ Café Locations

One of the reasons this leading café chain continues to succeed is their commitment to moving forward with technology. But when you use technology, you must also have people who can support that tech ...

Sales Reps Close Deals. Sales Automation Can Revolutionize What Comes Next.

The most important part of any sale isn't the close; it's what happens next. A customer’s satisfaction—and therefore their willingness to renew or upsell—depends on those first few minutes or da ...

You Don’t Need a Data Scientist to Be a Data-Driven Business

In 2018, there are more business tools and resources than ever before. From marketing and sales to HR and ChatOps, the cloud revolution has equipped companies to be more efficient while growing like n ...

Approval Workflows in Slack are Revolutionary. Here’s Why.

In any business, there’s always going to be an element of red tape. Even though it can be frustrating, it’s there for a good reason, such as keeping the business on budget or ensuring quality serv ...

Using Apigee and Workato Together for Smarter Workflows

API-enabled systems are the foundation for digital transformation; they’re key to getting your apps and systems to talk to one another. Because most businesses use a variety of APIs everyday, API ma ...

5 Integrations You Can Set Up In 2 Minutes or Less

Since its inception, integration has traditionally been the domain of technical experts. Integration tools have been code-heavy, and the integrations created with them were built to last. Today, bu ...

Rethinking the Customer Journey in the Digital Age

In 2018, most companies are familiar with the concept of the customer journey: the process of selection, from brand awareness to making a purchase and becoming a repeat buyer. For the past ten years, ...

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