Customer Service

Automations We Love: Using AI Workflows for Intuitive Tech Support at 2000+ Café Locations

One of the reasons this leading café chain continues to succeed is their commitment to moving forward with technology. But when you use technology, you must also have people who can support that tech ...

Sales Reps Close Deals. Sales Automation Can Revolutionize What Comes Next.

The most important part of any sale isn't the close; it's what happens next. A customer’s satisfaction—and therefore their willingness to renew or upsell—depends on those first few minutes or da ...

You Don’t Need a Data Scientist to Be a Data-Driven Business

In 2018, there are more business tools and resources than ever before. From marketing and sales to HR and ChatOps, the cloud revolution has equipped companies to be more efficient while growing like n ...

Approval Workflows in Slack are Revolutionary. Here’s Why.

In any business, there’s always going to be an element of red tape. Even though it can be frustrating, it’s there for a good reason, such as keeping the business on budget or ensuring quality serv ...

Using Apigee and Workato Together for Smarter Workflows

API-enabled systems are the foundation for digital transformation; they’re key to getting your apps and systems to talk to one another. Because most businesses use a variety of APIs everyday, API ma ...

5 Integrations You Can Set Up In 2 Minutes or Less

Since its inception, integration has traditionally been the domain of technical experts. Integration tools have been code-heavy, and the integrations created with them were built to last. Today, bu ...

Rethinking the Customer Journey in the Digital Age

In 2018, most companies are familiar with the concept of the customer journey: the process of selection, from brand awareness to making a purchase and becoming a repeat buyer. For the past ten years, ...

How Rapid7 Uses Workato for Slackbot and Q2O Automation with NetSuite and Salesforce

Rapid7 (NASDAQ: RPD) is a leading provider of analytics solutions for security and IT operations. With over 7000 clients across more than 120 countries, the firm specializes in vulnerability managemen ...

No Department Left Behind: Why Automation Is Crucial to Every Team

In 2018, businesses will waste $900 billion in digital transformation spending, because 70% of digital initiatives won’t achieve their goals. In the wake of these numbers, many organizations are ask ...

Automations We Love: How the Leading Cyber Security Firm Uses Cognitive Automations to Enhance Employee Self-Service

In any company, information about product features and capabilities is fundamental to a wide range of business processes. Sales teams need up-to-date product information to sell effectively, for examp ...

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