Customer Service

Automations We Love: How the Leading Cyber Security Firm Uses Cognitive Automations to Enhance Employee Self-Service

In any company, information about product features and capabilities is fundamental to a wide range of business processes. Sales teams need up-to-date product information to sell effectively, for examp ...

5 Companies Using Workato to Democratize Integration

In 2018, businesses will spend $1.3 trillion on digital transformation projects. At the same time, 70% of these initiatives will not reach their stated goals. With over $900 billion in spending wasted ...

What Customer Ops Looks Like At Four Real-World Companies

Throughout every business, dedicated teams work behind-the-scenes to streamline key processes. Marketing ops, for example, works to drive the marketing department by measuring and optimizing marketing ...

How Every Department Can Use Slack and Workbot for a More Productive 2018

As much as we try to maximize efficiency, we’re only human. We’re inherently bad at multitasking; only 2% of the population can multitask effectively according to Psychology Today. When we jump fr ...

What Role Will CRMs Play in the Future of Work?

Technology is the basis of the future of work. Nowhere is this truer than in Customer Relationship Management (CRM), a term referring to technologies that manage customer interactions and data through ...

The Ultimate Guide To Optimizing Your NPS

Many businesses put customer growth and acquisition as the first thing on their agenda. But studies show that customer retention is equally—if not more—important. Happy customers are more likely t ...

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify emergi ...

Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service

When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...

How Eustace Consulting Moved Chatter Notifications to Slack for Personalized Notifications

Boston-based Eustace Consulting specializes in helping businesses implement Salesforce and Hubspot. As Salesforce experts, the firm’s team knows exactly how the CRM can make business better. And whe ...

The Ultimate Guide to Increasing Customer Service Productivity Using Slack

Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support (CS) to engineering—is key. This might se ...

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