Customer Service

Text for Customer Service: Integrating ServiceNow Express with Twilio

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your prod ...

Make Slack Your ServiceNow Work Console with Workbot

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your prod ...

Enterprise Content Management (ECM) Integration with Box, Slack, and Salesforce

Where and how to store documents is an age-old business problem. In the past, storage meant rows of filing cabinets, keys distributed throughout the staff, and folders marked “confidential.” Thank ...

Serve Your Customers Better: Integrating Salesforce with ServiceNow Express

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your ...

4 Recipes for JIRA and ServiceNow Express Success

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your prod ...

Automating Customer Service: Streamlining Account Changes and DevOps

This is part of our series Inside Workato’s Kitchen where we show you how we use our own product to automate each section of the business. Product trial, upsell and renewal optimization Streaml ...

Workbot Supports Slack Enterprise Grid Workflows and Integrations

Today Slack announced Slack Enterprise Grid, an enhanced version of Slack for enterprise companies. Slack Enterprise Grid will allow you to have multiple teams on one Slack with channels that can be ...

Automating Customer Service: Smart Onboarding and a 360° Customer View

This is part of our series Inside Workato's Kitchen where we show you how we use our own product to automate each section of the business.  In a modern company, each department has their own best- ...

Automating Your Enterprise Order and Return Flow with ServiceNow, NetSuite and Shopify

Order and Returns processing is one of the most complex workflows an employee must deal with, as it requires the use of multiple cloud apps to process one order or return. It's also a process that is ...

Zendesk and JIRA: How Jumia Makes Communication Between Customer Service and Engineering Seamless

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best customer service experience. Carlos Santos, the team leader  ...

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