Enterprise

Is Enterprise Content Management Really Dead?

Last year, Gartner announced it would no longer evaluate enterprise content management (ECM) vendors in a Magic Quadrant. Instead, it has shifted its focus to content services. In light of this announ ...

Everything You Wanted to Know about Automated Sentiment Analysis for Better Customer Ops

Do you often wish you knew exactly what your customers are thinking? Is your support team constantly burned out from dealing with the ups and downs of client interaction? You’re not alone. Bus ...

How Workato Powers the Dev Team behind the Most Comprehensive Vehicle History Database in North America

CARFAX is an American company that specializes in vehicle data and is a unit of IHS Markit (NASDAQ: INFO). Best known for their Vehicle History Reports, CARFAX has the most comprehensive vehicle histo ...

Automation Has Already Changed Your Job. Here’s How.

According to Pew Research, about 70% of Americans are wary of a world in which machines execute tasks instead of humans. Clearly, “automation” is a scary word for a lot of people. But automa ...

How to Make Your On-Prem and Cloud Apps Work in Harmony

In the last several years, the cloud revolution has transformed the way that businesses operate and the tools that they use. From CRMs to data storage, it seems that today almost everything is cloud-b ...

How Nutanix Auto-Provisions VMs and Assigns Tickets 2X faster in Slack

Nutanix (NASDAQ: NTNX) is an enterprise-grade software company that helps customers manage hybrid cloud environments centrally and efficiently. With over 4,000 employees, Nutanix has quickly set the s ...

Automations We Love: How Canada’s #1 Luxury Retailer Refines the Shopping Experience and Hires Intelligently with Automated Customer Feedback

For many companies, the customer experience isn’t just an afterthought; it’s a point of pride. It’s also an important way for businesses to distinguish themselves from the competition. This is e ...

Automations We Love: Using AI Workflows for Intuitive Tech Support at 2000+ Café Locations

One of the reasons this leading café chain continues to succeed is their commitment to moving forward with technology. But when you use technology, you must also have people who can support that tech ...

A Guide to Slack Workflows and the Tools that Enable Them

Today, businesses and their internal culture are defined by the pervasive workflows used across their organization and business apps, and with their customers and partners. These workflows follow the ...

Sales Reps Close Deals. Sales Automation Can Revolutionize What Comes Next.

The most important part of any sale isn't the close; it's what happens next. A customer’s satisfaction—and therefore their willingness to renew or upsell—depends on those first few minutes or da ...

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