Support
The Top Challenges of Modern Customer Support (And How to Solve Them)
Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more than the cost to retain a customer (on average: $12-15 for every $100 of renewal). ...
Logitech’s CIO on Creating Compelling Customer Experiences for B2B and B2C
At Zendesk Showcase - San Francisco, Massimo Rapparini, CIO and Head of CX at Logitech, spoke about creating compelling customer experiences for both B2B and B2C customers. Though best known as a B2C ...
