Interview
Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service
When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...
The Future of Customer Service: Can Bots Actually Work?
Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...
Holger Mueller on Digital Transformation and How You Can Catch Up
You may have seen Holger Mueller, VP and Principal Analyst at Constellation Research, on DisrupTV, speaking at various conferences, or on Twitter via his 32.4K followers. Whatever medium you encounter ...
Paper and Tech Aren’t Mutually Exclusive: Docparser Founder Moritz Dausinger Explains
When we think of innovation, we usually think of Silicon Valley, not the shipping corridors of Europe. The data, however, paints a different picture: according to Eurostat, the EU’s statistics organ ...
