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What Your Workday Looked Like 20 Years Ago

Browse any tech news website, and you’ll see countless articles talking about the future of work. From automation and AI to IoT and chatbots, technology is changing the way we work. It’s making us ...

Assigning and Enriching Leads in Salesforce from Slack with Leadbot

A big challenge for many sales teams is lead management—especially triaging new inbound leads. When a new prospect gets in touch or signs up for a free trial, you want to leverage that moment to con ...

Is Enterprise Content Management Really Dead?

Last year, Gartner announced it would no longer evaluate enterprise content management (ECM) vendors in a Magic Quadrant. Instead, it has shifted its focus to content services. In light of this announ ...

Everything You Wanted to Know about Automated Sentiment Analysis for Better Customer Ops

Do you often wish you knew exactly what your customers are thinking? Is your support team constantly burned out from dealing with the ups and downs of client interaction? You’re not alone. Bus ...

How Nutanix Auto-Provisions VMs and Assigns Tickets 2X faster in Slack

Nutanix (NASDAQ: NTNX) is an enterprise-grade software company that helps customers manage hybrid cloud environments centrally and efficiently. With over 4,000 employees, Nutanix has quickly set the s ...

3 Reasons to Automate Your Sales Pipeline Besides More Sales

Everyone wants to sell more, and automating your sales pipeline will certainly help you do so. It is, however, far from the only benefit to be had! Pipeline management is key to managing and evaluatin ...

Automations We Love: How Canada’s #1 Luxury Retailer Refines the Shopping Experience and Hires Intelligently with Automated Customer Feedback

For many companies, the customer experience isn’t just an afterthought; it’s a point of pride. It’s also an important way for businesses to distinguish themselves from the competition. This is e ...

A Guide to Slack Workflows and the Tools that Enable Them

Today, businesses and their internal culture are defined by the pervasive workflows used across their organization and business apps, and with their customers and partners. These workflows follow the ...

Sales Reps Close Deals. Sales Automation Can Revolutionize What Comes Next.

The most important part of any sale isn't the close; it's what happens next. A customer’s satisfaction—and therefore their willingness to renew or upsell—depends on those first few minutes or da ...

How to Make Slack Your Event Management Hub

Eventbrite is a great way to manage your corporate events and it's no secret that syncing Eventbrite with other key apps like your CRM, email marketing app, and Slack can lead to greater productivity ...

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