Zendesk

5 Companies Using Workato to Democratize Integration

In 2018, businesses will spend $1.3 trillion on digital transformation projects. At the same time, 70% of these initiatives will not reach their stated goals. With over $900 billion in spending was ...

How Workato Streamlines Customer Ops for the Leading Solar FinTech Company

With an annual growth rate of 68% (year over year), according to the Solar Energy Industries Association, it’s clear that solar power is part of the future of energy. But the average cost of install ...

How Puppet Democratized Integration Ownership with Workato

Puppet is a configuration automation software company with offices in 8 cities around the world. With a user base of more than 40,000 companies—including more than 75% of the Fortune 100—it sets t ...

How Logitech’s Ultimate Ears Pro Scaled Their Digital Marketing

When it comes to computer hardware, Logitech is a household name. A public company with over 3,500 employees in offices across Europe, Asia, and the Americas, they’re historically best known for the ...

How iPayment Inc. Extended Zendesk’s Capabilities with Workato for Agile Workflows

iPayment, Inc. is a leading provider of payment processing solutions for small to midsize businesses. Serving more than 137,000 customers, they provide everything needed to get a business started and ...

How Every Department Can Use Slack and Workbot for a More Productive 2018

As much as we try to maximize efficiency, we’re only human. We’re inherently bad at multitasking; only 2% of the population can multitask effectively according to Psychology Today. When we jump fr ...

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify emergi ...

The Ultimate Guide to Increasing Customer Service Productivity Using Slack

Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support (CS) to engineering—is key. This might se ...

The Future of Customer Service: What Role Will Artificial Intelligence Play?

What comes to mind when you think of artificial intelligence? Most people immediately associate the term with Terminator-like robots or self-driving vehicles—and they aren’t entirely wrong. But ar ...

Integration Vacation: 5 Tasks to Automate So You Can Relax

Picture this: it’s your last day in the office, and you’re mere hours away from sipping that much-needed mango margarita as your flight touches down in Cancun. You’ve been looking forward to thi ...

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