The Future of Customer Service: What Role Will Artificial Intelligence Play?

What comes to mind when you think of artificial intelligence? Most people immediately associate the term with Terminator-like robots or self-driving vehicles—and they aren’t entirely wrong. But ar ...

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the internet before ...

How We Implemented High-Tech, Account-Based Customer Success

No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touchpoints through ...

Holger Mueller on Digital Transformation and How You Can Catch Up

You may have seen Holger Mueller, VP and Principal Analyst at Constellation Research, on DisrupTV, speaking at various conferences, or on Twitter via his 32.4K followers. Whatever medium you encounter ...

Why This Green Company Replaced 100K Lines of Custom Salesforce Code with Workato

Founded in 2000, Securis is an electronics recycling and data security company. It offers services to businesses of all sizes, as well as government contractors, looking to get rid of obsolete techno ...

A Recipe For Success: 3 Things To Expect At Workato Jam

What happens when you mix savvy business and tech professionals with Workato experts and spark their imaginations? A little automation magic! Workato Jam is a full-day workshop we organized to challen ...

The Top 5 Integrations to Streamline Your Accounting Workflows

This piece is the last portion of our three-part accounting series. To read more, check out Part 1 and Part 2. Ask any professional, and they'll tell you there are never enough hours in a day. Ther ...

Convince Your Accountant: 5 Reasons They Need to Embrace the Cloud to Futureproof

Digital transformation often means upgrading your tech. And embracing cloud-based software for all your business needs, including accounting and finance, may seem like the most obvious way to give you ...

How Tides Canada Future-Proofed Their Organization with NetSuite and Salesforce Integration

Tides Canada is a recognized national leader in social change philanthropy. The organization has supported over 2,500 initiatives; notable work includes conservation of West Coast marine and wildlife ...

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