The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

  When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the i ...

How We Implemented High-Tech, Account-Based Customer Success

  No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touch ...

Holger Mueller on Digital Transformation and How You Can Catch Up

You may have seen Holger Mueller, VP and Principal Analyst for Constellation Research, on DisrupTV, speaking at various conferences, or on Twitter via his 32.4K followers. Whatever medium you encounte ...

Why This Green Company Replaced 100K Lines of Custom Salesforce Code with Workato

  Founded in 2000, Securis is an electronics recycling and data security company. It offers services to businesses of all sizes, as well as government contractors, looking to get rid of o ...

A Recipe For Success: 3 Things To Expect At Workato Jam

What happens when you mix savvy business and tech professionals with Workato experts and spark their imaginations? A little automation magic! Workato Jam is a full-day workshop we organized to cha ...

The Top 5 Integrations to Streamline Your Accounting Workflows

This piece is the last portion of our three-part accounting series. To read more, check out Part 1 and Part 2. Ask any professional, and they'll tell you there are never enough hours in a day. ...

Convince Your Accountant: 5 Reasons They Need to Embrace the Cloud to Futureproof

Digital transformation often means upgrading your tech. And embracing cloud-based software for all your business needs, including accounting and finance, may seem like the most obvious way to give ...

How Tides Canada Future-Proofed Their Organization with NetSuite and Salesforce Integration

Tides Canada is a recognized national leader in social change philanthropy. The organization has supported over 2,500 initiatives; notable work includes conservation of West Coast marine and wildl ...

A Note from Our CEO: Why Intelligent Automation Is Essential to Digital Transformation

Hi everyone. I’m Vijay Tella, the CEO of Workato. Today we made two big announcements as a company. First, we announced a new round of funding: $10M from Storm Ventures, Salesforce, and Workd ...

Integration Vacation: 5 Tasks to Automate So You Can Relax

Picture this: it’s your last day in the office, and you’re mere hours away from sipping that much-needed mango margarita as your flight touches down in Cancun. You’ve been looking forward to ...

See how we automated our entire business.

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