Will Workstream Collaboration Solve the Dark Side of SaaS?

Had you told me ten years ago when I was working on the middleware team at Oracle that integration would be the engine powering chat apps to become the enterprise work console, I don’t know if I wou ...

Automation Has Already Changed Your Job. Here’s How.

According to Pew Research, about 70% of Americans are wary of a world in which machines execute tasks instead of humans. Clearly, “automation” is a scary word for a lot of people. But automa ...

Why Good Customer Service Is So Hard and How Automation Can Make It Easier

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re offering in-person help or answering questions from afar, they’re the face ...

How to Make Your On-Prem and Cloud Apps Work in Harmony

In the last several years, the cloud revolution has transformed the way that businesses operate and the tools that they use. From CRMs to data storage, it seems that today almost everything is cloud-b ...

How Nutanix Auto-Provisions VMs and Assigns Tickets 2X faster in Slack

Nutanix (NASDAQ: NTNX) is an enterprise-grade software company that helps customers manage hybrid cloud environments centrally and efficiently. With over 4,000 employees, Nutanix has quickly set the s ...

Want to Improve Your Products and Support? Automate Your Customer Feedback.

Customer feedback is one of the most invaluable tools for any business. Knowing what your customers think and feel about you can help you shape wonderful experiences, refine your product offerings, an ...

3 Reasons to Automate Your Sales Pipeline Besides More Sales

Everyone wants to sell more, and automating your sales pipeline will certainly help you do so. It is, however, far from the only benefit to be had! Pipeline management is key to managing and evaluatin ...

Automations We Love: How Canada’s #1 Luxury Retailer Refines the Shopping Experience and Hires Intelligently with Automated Customer Feedback

For many companies, the customer experience isn’t just an afterthought; it’s a point of pride. It’s also an important way for businesses to distinguish themselves from the competition. This is e ...

How Boissoneault Electric Elevated Both Their Client and Employee Experience Using Automation

Boissoneault Electric Corporation (BEC) is a full-service electrical shop based in Massachusetts. With a growing staff of licensed electricians, BEC offers a wide range of services to both commercial ...

Automations We Love: Using AI Workflows for Intuitive Tech Support at 2000+ Café Locations

One of the reasons this leading café chain continues to succeed is their commitment to moving forward with technology. But when you use technology, you must also have people who can support that tech ...

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