Introducing Automation Institute: How Getting Certified Can Help You in Your Current Role—and Beyond

Since joining Workato earlier this year, I—along with my team—have been tasked with building a program that can help anyone, regardless of background, learn how automations can benefit them, thei ...

Support Automation: What It is and 3 Ways You Can Apply It

The quality of your customer support can make or break your organization’s growth trajectory. According to a study by Microsoft, 96% of customers consider the quality of customer support they re ...

3 Quote-to-Cash Apps that Can Fuel Your Sales Reps’ Success

Based on research conducted by PwC, an optimized quote-to-cash (Q2C) process can increase a company’s revenue by 10-15%. To ensure that your Q2C operation is operating at full strength, your sal ...

3 IT Apps that Can Help You Identify Potential Issues and Resolve Any Quickly

According to Pew Research, the vast majority (81%) of adults in the U.S. own a smartphone.  With the figure already at a staggeringly high level—and only growing—, there’s little question t ...

Why Payroll Automation is Important and 3 Ways Your Organization Can Use It

The potential harm associated with payroll issues can’t be understated. Simply paying an employee by an incorrect amount once, for example, can damage their relationship with your organization, ...

Drip Marketing Automation: What You Need to Know Before Implementing It

Based on research at Stanford University, simply adding the recipient's first name to an email’s subject line increases their likelihood of opening it by 20% while lowering their odds of unsubscrib ...

3 Jobvite Automations that Can Help You Recruit More Successfully

According to research by IBM, nearly 2 in 5 candidates (38%) are more likely to accept a job offer just because of the experience they received from their prospective employer. To help your organi ...

Service Desk Chatbot: What It is and 4 Reasons Why It’s Valuable

The continual advances in AI and in machine learning offer ample opportunities for improving the experiences of your customers and employees. One area that exemplifies this are service desk chatbo ...

3 HR Chatbots that Can Improve Employee Engagement and Productivity

As more and more employees work remotely, they’re undoubtedly experiencing a number of challenges.  New hires may have trouble getting up to speed; team members may experience difficulty bu ...

3 Jira Automations that Can Transform How Your Support Team Operates

A variety of studies prove out customer support’s impact on the success of your business. For example, Microsoft found that a whopping 95% of customers cite customer service as a factor in deter ...

3 Box Integrations that Can Help Your Marketers Nurture and Convert More Leads

Your marketing team’s ability to share information securely, quickly, and easily is essential for facilitating productive collaboration.  Box, the cloud content management and file sharing ...

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