Search Results for: helpdesk

How to Enable Digital Transformation with Automation: A Guide

When it comes to digital transformation it’s no longer a question of if you should do it, but when. According to global market intelligence firm IDC, 85% of enterprise decision makers say they have ...

Evaluating an Integration Platform? Here’s what you need to know

Companies are increasingly realizing the importance of moving to the cloud. According to Forbes, 83% of enterprise workloads will be in the cloud by 2020, a 15% jump from 2017. From relinquishing the ...

3 Ways Business Systems Pros Can Help Their Orgs Make the Most of Chat Apps

Chat apps like Slack, Microsoft Teams, and Cisco Spark promise to revolutionize the way employees work. In fact, Gartner predicts that by the end of 2022, 70% of teams will rely on chat apps as their ...

The New Age of Enterprise Automation

The enterprise automation challenge and opportunity has never been greater. As a result, an assortment of technologies have sprung up in an attempt to solve it, offering different solutions and appro ...

Automations We Love: How a Leading Utilities Group Uses Workbot to Improve the Employee Experience

Today’s job market is one of the most competitive in history. The unemployment rate in the U.S. has hit an historic low of 3.7%—the lowest rate in 50 years. At the same time, however, hiring is o ...

Chatbots: Where Are They Now?

What Chatbot Experts Predicted and What They Actually Deliver Today Early last year, a new headline gripped the tech world: chatbots, many claimed, were dead. Despite initially enthralling everyon ...

ChatOps Could Be the Answer to Making IT Love Their Jobs (and Employees Love IT)

When GitHub coined the term “ChatOps” several years ago, it originally referred to using chat tools to speed up the development lifecycle. As ChatOps has proven successful in its original applica ...

Our Plan to Meet the Enterprise Need for Speed

Today Workato announced $25M in funding from Battery Ventures, Storm Ventures, ServiceNow, and Workday Ventures. We’re proud to be the only company with investment from three of the largest SaaS com ...

Salesforce Integration Has Evolved and So Should You

It wouldn’t be an exaggeration to say that when it debuted in 1999, Salesforce triggered a “Big Bang” in the enterprise app universe. From its humble beginnings in Marc Benioff’s San Francisco ...

Why Good Customer Service Is So Hard and How Automation Can Make It Easier

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re offering in-person help or answering questions from afar, they’re the face ...