Search Results for: helpdesk

No Department Left Behind: Why Automation Is Crucial to Every Team

In 2018, businesses will waste $900 billion in digital transformation spending, because 70% of digital initiatives won’t achieve their goals. In the wake of these numbers, many organizations are ask ...

AWL: How the Leading Cyber Security Firm Uses Cognitive Automations to Enhance Employee Self-Service

In any company, information about product features and capabilities is fundamental to a wide range of business processes. Sales teams need up-to-date product information to sell effectively, for examp ...

How Every Department Can Use Slack and Workbot for a More Productive 2018

As much as we try to maximize efficiency, we’re only human. We’re inherently bad at multitasking; only 2% of the population can multitask effectively according to Psychology Today. When we jump fr ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the internet before ...

There IT Is: How to Unlock the Value of Your IT Support Data with ServiceNow

Coming up with the next great mobile app or the newest tech product is a huge opportunity and responsibility.  In addition to building its features, you must provide top-notch customer service and te ...