Customer Service

8 Automation Stats Every CIO and Operations Employee Should See

In our increasingly digital age, automation is synonymous with driverless cars and robots in the checkout queue. But automation can also mean added assistance in the workplace, especially with menial ...

The Top 10 No-Code Apps for Your Workflow

According to John Rymer, VP and Principal Analyst at Forrester Research, a heavy reliance on code is insufficient for meeting the changing demands of modern businesses. “If we rely solely on coding, ...

4 Ways You Can Optimize Your Business Processes with A.I. —Today.

For many businesses, A.I. seems like a far-off technological advancement that will dramatically revolutionize the workplace. But A.I. isn’t a futuristic technology; it’s already here, and you can ...

Innovate! A Guide to Future-Proofing Your Customer Service

Since the dawn of commerce, asking for support has had the reputation of being an unpleasant process. After all, if someone is asking for customer service, they're probably already unhappy. Maybe th ...

4 Ways to Use Slack to Become A Workplace Jedi

May the Fourth be with you, everyone! All this Star Wars fun has us thinking: wouldn’t it be great to be a Jedi? While real-life lightsabers are probably not hitting the market anytime soon -- and w ...

3 Ways to Experience Slack’s New Message Menus

Slack, a digital workplace that connects users to the people and tools they work with everyday, unveiled its new Message Menus feature today. Since its initial release in 2013, Slack’s popularity ha ...

4 Ways to Automate RingCentral Calls for Better Customer Service and Sales

Business communications have changed drastically over the last decade, and though both email and chat have provided new channels for Customer Service and Sales, a good old-fashioned phone call remains ...

Text for Customer Service: Integrating ServiceNow Express with Twilio

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your prod ...

Make Slack Your ServiceNow Work Console with Workbot

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your prod ...

Enterprise Content Management (ECM) Integration with Box, Slack, and Salesforce

Where and how to store documents is an age-old business problem. In the past, storage meant rows of filing cabinets, keys distributed throughout the staff, and folders marked “confidential.” Thank ...

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