Customer Service

Serve Your Customers Better: Integrating Salesforce with ServiceNow Express

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your ...

4 Recipes for JIRA and ServiceNow Express Success

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your prod ...

Automating Customer Service: Streamlining Account Changes and DevOps

This is part of our series Inside Workato’s Kitchen where we show you how we use our own product to automate each section of the business. Product trial, upsell and renewal optimization Streaml ...

Workbot Supports Slack Enterprise Grid Workflows and Integrations

Today Slack announced Slack Enterprise Grid, an enhanced version of Slack for enterprise companies. Slack Enterprise Grid will allow you to have multiple teams on one Slack with channels that can be ...

Automating Customer Service: Smart Onboarding and a 360° Customer View

This is part of our series Inside Workato's Kitchen where we show you how we use our own product to automate each section of the business.  In a modern company, each department has their own best- ...

Automating Your Enterprise Order and Return Flow with ServiceNow, NetSuite and Shopify

Order and Returns processing is one of the most complex workflows an employee must deal with, as it requires the use of multiple cloud apps to process one order or return. It's also a process that is ...

Zendesk and JIRA: How Jumia Makes Communication Between Customer Service and Engineering Seamless

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best customer service experience. Carlos Santos, the team leader  ...

Salesforce + Workato: Harnessing the Power of A.I. for Your Business

Artificial Intelligence (A.I.) is a hot topic and, as it continues to grow more advanced, is solidifying its place in the future of business processes. Though A.I. may be dominating headlines, it real ...

TaskRay & Workato: It’s Not Magic, but Close Enough

This is a guest post from Jamie Moir, Director of Marketing, Bracket Labs outlining the new recipes we've created with TaskRay. TaskRay, the top-rated native Salesforce project management app and W ...

This Admin Created a Two Way Sync Between Salesforce and Jira with No Code

As business increasingly moves online, maintaining and improving a product most likely relies on your team of developers who create the front end and back end code for your website, mobile app, or sof ...

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