Productivity

How Salesforce Ohana Became One of the Strongest Case Studies for Effective Community Building

If you’ve visited San Francisco recently, chances are you’ve seen a glassy new skyscraper rising above the city. At 61 stories tall, the almost-finished Salesforce Tower will soon be the second-ta ...

How Even the Leanest Nonprofit Can Achieve Digital Transformation

In 2016, charity: water—a nonprofit dedicated to increasing access to clean water around the world—tried a new fundraising tactic. The organization launched Walk with Yeshi, an immersive chatbot e ...

The Ultimate Guide To Optimizing Your NPS

Many businesses put customer growth and acquisition as the first thing on their agenda. But studies show that customer retention is equally—if not more—important. Happy customers are more likely t ...

3 Lessons We Learned From Dreamforce 2016

As Dreamforce, the annual conference for Salesforce, quickly approaches we started reflecting on our own time at Dreamforce 2016. If you aren't familiar with us, Workato is an enterprise-grade, intell ...

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify emergi ...

5 Ways Workato Extends App Capabilities for Developers

We are excited to announce that Workato has been named the 2017 Engaging Digital Experiences Partner of the Year by Box! Combined with Box’s cloud content management platform, Workato has changed th ...

Chatbot Integration: Do Chat Apps Make You More Productive?

The pursuit of being productive is a never-ending journey. From adopting open-office floor plans to using friendly bots, business leaders have resorted to some truly innovative ideas to drive collabor ...

Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service

When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...

How Eustace Consulting Moved Chatter Notifications to Slack for Personalized Notifications

Boston-based Eustace Consulting specializes in helping businesses implement Salesforce and Hubspot. As Salesforce experts, the firm’s team knows exactly how the CRM can make business better. And whe ...

10 More Bots for Slack You Need In Your Life

It’s been two years since we rounded up the best bots in the Slack universe. Since then, developers have created an exponential number of new bots. Most of them will boost your productivity, while ...

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