Interview

How to Build a Security Culture in Your Organization

It’s critical that your organization protects customers’ data, as it helps you retain their trust as well as their business. To help safeguard it, you’ll need to implement a strong security ...

How to Manage Technical Debt Effectively with Julie Cullivan

In a time when speed and efficiency are critical, companies can easily overlook technical debt—the implicit cost of additional work caused by choosing an easy and quick solution over a robust appro ...

Prioritizing Spending in a Post-COVID Environment with Yvonne Wassenaar

The recent pandemic has significantly impacted the way we work. Organizations have had to strategically plan their next few months and years with very little insight on the economic trajectory of the ...

What it Means to Have SaaS at Scale with Sylvie Veilleux

Companies are managing hundreds and hundreds of SaaS solutions, but how can ensure that you are getting the most out of your investment? As part of our CIO Newsletter, Mark Settle, 7x CIO and auth ...

Why HubSpot Migrated to Workato

We chatted with Derek Roberts, who spent 7 years as the Director of Services Strategy and Operations at HubSpot and is now leading our Customer Success Management at Workato, about moving from his lo ...

Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service

When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...

Holger Mueller on Digital Transformation and How You Can Catch Up

You may have seen Holger Mueller, VP and Principal Analyst at Constellation Research, on DisrupTV, speaking at various conferences, or on Twitter via his 32.4K followers. Whatever medium you encounter ...

Paper and Tech Aren’t Mutually Exclusive: Docparser Founder Moritz Dausinger Explains

When we think of innovation, we usually think of Silicon Valley, not the shipping corridors of Europe. The data, however, paints a different picture: according to Eurostat, the EU’s statistics organ ...

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