Thought Leadership

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...

How We Implemented High-Tech, Account-Based Customer Success

No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touchpoints through ...

Holger Mueller on Digital Transformation and How You Can Catch Up

You may have seen Holger Mueller, VP and Principal Analyst at Constellation Research, on DisrupTV, speaking at various conferences, or on Twitter via his 32.4K followers. Whatever medium you encounter ...

A Note from Our CEO: Why Enterprise Automation Is Essential to Digital Transformation

Hi everyone. I’m Vijay Tella, the CEO of Workato. Today we made two big announcements as a company. First, we announced a new round of funding: $10M from Storm Ventures, Salesforce, and Workday, wh ...

How MailChimp And Droga5 Created The Year’s Weirdest Ad Campaign

In the past 8 years, MailChimp, an email automation platform, has gone from SMB darling to mainstream royalty. How? By creating the year’s weirdest campaign: “Did You Mean MailChimp?” MailChimp ...

8 Automation Stats Every CIO and Operations Employee Should See

In our increasingly digital age, automation is synonymous with driverless cars and robots in the checkout queue. But automation can also mean added assistance in the workplace, especially with menial ...

From a Garage to the Cloud: The History of Google Suite

If you’ve been in the tech world for any amount of time, you probably know Google’s story by heart. Founded by Stanford Ph.D. students Larry Page and Sergey Brin in 1998, Google’s innovative ind ...

Moving Work Forward, Faster

Imagine you’re a manager at a growing company. It’s Monday morning, and your day is already packed. Weekly KPI reports, team meetings, expense approvals, new hire onboarding—all this, and it’s ...

Four Bot-Building Tips from the Experts Behind Workbot

According to a Business Insider study, 80% of businesses plan to use chatbots by 2020. At Workato, we’re no different; we know chatbots are crucial to the future of work. That’s why we launched Wo ...

Paper and Tech Aren’t Mutually Exclusive: Docparser Founder Moritz Dausinger Explains

When we think of innovation, we usually think of Silicon Valley, not the shipping corridors of Europe. The data, however, paints a different picture: according to Eurostat, the EU’s statistics organ ...

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