Salesforce

How Salesforce Ohana Became One of the Strongest Case Studies for Effective Community Building

If you’ve visited San Francisco recently, chances are you’ve seen a glassy new skyscraper rising above the city. At 61 stories tall, the almost-finished Salesforce Tower will soon be the second-ta ...

The Ultimate Guide To Optimizing Your NPS

Many businesses put customer growth and acquisition as the first thing on their agenda. But studies show that customer retention is equally—if not more—important. Happy customers are more likely t ...

How Eustace Consulting Moved Chatter Notifications to Slack for Personalized Notifications

Boston-based Eustace Consulting specializes in helping businesses implement Salesforce and Hubspot. As Salesforce experts, the firm’s team knows exactly how the CRM can make business better. And whe ...

How Intelligent Integration and AI Help HCSS Revolutionize the Construction Industry

HCSS is a leading software company for the construction industry. The company offers solutions for estimation and bidding, time card and job analysis, dispatching and scheduling, equipment maintenance ...

How We Created a Deal Desk in Slack to Give Sales More Time to Sell

The biggest, most persistent problem that Salesforce customers have has nothing to do with Salesforce itself. Rather, the problem is the sales reps are too busy selling and therefore data collection s ...

How We Implemented High-Tech, Account-Based Customer Success

No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touchpoints through ...

Why This Green Company Replaced 100K Lines of Custom Salesforce Code with Workato

Founded in 2000, Securis is an electronics recycling and data security company. It offers services to businesses of all sizes, as well as government contractors, looking to get rid of obsolete techno ...

The Top 5 Integrations to Streamline Your Accounting Workflows

This piece is the last portion of our three-part accounting series. To read more, check out Part 1 and Part 2. Ask any professional, and they'll tell you there are never enough hours in a day. Ther ...

Convince Your Accountant: 5 Reasons They Need to Embrace the Cloud to Futureproof

Digital transformation often means upgrading your tech. And embracing cloud-based software for all your business needs, including accounting and finance, may seem like the most obvious way to give you ...

How Tides Canada Future-Proofed Their Organization with NetSuite and Salesforce Integration

Tides Canada is a recognized national leader in social change philanthropy. The organization has supported over 2,500 initiatives; notable work includes conservation of West Coast marine and wildlife ...

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