Zendesk

8 Automation Stats Every CIO and Operations Employee Should See

In our increasingly digital age, automation is synonymous with driverless cars and robots in the checkout queue. But automation can also mean added assistance in the workplace, especially with menial ...

4 Ways You Can Optimize Your Business Processes with A.I. —Today.

For many businesses, A.I. seems like a far-off technological advancement that will dramatically revolutionize the workplace. But A.I. isn’t a futuristic technology; it’s already here, and you can ...

4 Ways to Use Slack to Become A Workplace Jedi

May the Fourth be with you, everyone! All this Star Wars fun has us thinking: wouldn’t it be great to be a Jedi? While real-life lightsabers are probably not hitting the market anytime soon -- and w ...

Workbot Supports Slack Enterprise Grid Workflows and Integrations

Today Slack announced Slack Enterprise Grid, an enhanced version of Slack for enterprise companies. Slack Enterprise Grid will allow you to have multiple teams on one Slack with channels that can be ...

Zendesk and JIRA: How Jumia Makes Communication Between Customer Service and Engineering Seamless

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best customer service experience. Carlos Santos, the team leader  ...

The Top Slack Integrations To Make Your Workday Easier

Slack has revolutionized in-office communications, making it easier for departments to stay informed with what the others are doing and for remote workers to stay in the loop. Instead of emailing Joan ...

Why CuraDeuda Switched From Zapier To Workato

For small to mid-sized companies, creating your own business workflow can be a daunting task. You are choosing what cloud apps to use, what features you need, and how to make them work together. Thoug ...

6 Ways to Use Zendesk with Slack for Better Customer Service

Zendesk is an ideal way to keep customer service communications organized and is rapidly being adapted by SMBs. We’re not surprised - the dashboard is user-friendly and the ticket system helps every ...

Workhack: Set Up Zendesk Ticket Threshold Notifications for Email & Slack

Whether you're a customer service rep, product manager, or CEO of an SMB you need to stay on top of any issues and keep your customers happy. Tags and custom fields can help organize your incoming ...

No More Islands of Data: How Chargify Unlocks Essential SaaS Insights With Workbot

If you operate a SaaS company or are running a startup, having a clear understanding of your usage and generating reports are incredibly important. For Chargify, a subscription billing platform, this ...

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