Assigning and Enriching Leads in Salesforce from Slack with Leadbot

A big challenge for many sales teams is lead management—especially triaging new inbound leads. When a new prospect gets in touch or signs up for a free trial, you want to leverage that moment to con ...

Updating Enterprise Content Management For the Cloud Era

Last year, Gartner announced it would no longer evaluate enterprise content management (ECM) vendors in a Magic Quadrant. Instead, it has shifted its focus to content services. In light of this announ ...

Everything You Wanted to Know about Automated Sentiment Analysis for Better Customer Ops

Do you often wish you knew exactly what your customers are thinking? Is your support team constantly burned out from dealing with the ups and downs of client interaction? You’re not alone. Bus ...

How Workato Powers the Dev Team behind the Most Comprehensive Vehicle History Database in North America

CARFAX is an American company that specializes in vehicle data and is a unit of IHS Markit (NASDAQ: INFO). Best known for their Vehicle History Reports, CARFAX has the most comprehensive vehicle histo ...

Will Workstream Collaboration Solve the Dark Side of SaaS?

Had you told me ten years ago when I was working on the middleware team at Oracle that integration would be the engine powering chat apps to become the enterprise work console, I don’t know if I wou ...

Automation Has Already Changed Your Job. Here’s How.

According to Pew Research, about 70% of Americans are wary of a world in which machines execute tasks instead of humans. Clearly, “automation” is a scary word for a lot of people. But automa ...

Providing Awesome Customer Service with Automation

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re offering in-person help or answering questions from afar, they’re the face ...

How to Make Your On-Prem and Cloud Apps Work in Harmony

In the last several years, the cloud revolution has transformed the way that businesses operate and the tools that they use. From CRMs to data storage, it seems that today almost everything is cloud-b ...

How Nutanix Auto-Provisions VMs and Assigns Tickets 2X faster in Slack

Nutanix (NASDAQ: NTNX) is an enterprise-grade software company that helps customers manage hybrid cloud environments centrally and efficiently. With over 4,000 employees, Nutanix has quickly set the s ...

Want to Improve Your Products and Support? Automate Your Customer Feedback.

Customer feedback is one of the most invaluable tools for any business. Knowing what your customers think and feel about you can help you shape wonderful experiences, refine your product offerings, an ...

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